Below's a copy of the email that I have sent…
I can't do anything else. I can only sit here and wait for the server to be up. It has been 50 hours of downtime for EnchantedLove.net, and not even the technicians know what went wrong.
I can't do anything else. I can only hope for the best. The best is that the emails accounts will still work, but sadly, they are not. All the emails sent to those accounts will have been returned back to their senders, with the error “host name lookup failure”. The senders will think that EnchantedLove.Net is dead when it has not.
I can't do anything else. I can only pray that the faults be corrected as soon as possible. This kind of downtime is gravely unacceptable. EnchantedLove.Net's reliability has dropped to near 0, and trust is so directly related to reliability. I do not know what to say to those who have been so supportive of EnchantedLove.Net. I do not know what to do to make up for their losses. I do not know what else is within my abilities to lessen the hatred, the disappointment, and all those negative feelings.
I can't do anything else. I can only apologise. That is the most I can do now. I am sorry for the email failure. I am sorry for the unsent and rejected mails. I am sorry for the webpage failure. I am sorry for EnchantedLove.Net's downtime. I am sorry for everything, to everyone who are affected one way or another by this atrocious problem. But then, not all wounds can be healed, not all harms can be undone, not all holes can be patched up, with this 5-letter word. I can't possibly turn back time and stop this from happening. No I can't.
I can't do anything else. Maybe I shouldn't have asked you to be part of EnchantedLove.Net. Maybe I should have just used this domain for myself. In that case, I will be the only one affected. Maybe I should not have started this domain name at all. In that case, no one will be affected. But then, how can I be so selfish, to have used this account of 250MB all myself, when I could have shared it with people like you, when I could have made some people smile, when I could have left some hope in others? No I can't.
I can't do anything else. I never expect this to happen. This is the first time I have encountered this problem. Hopefully this will be the last. Who knows, the server might be up while this email is being sent. However, life is full of turbulence, full of eddy currents, full of uncertainties. Who knows what will happen in the next minute? We can only endure through the rough waves, make things more systematic, and carry out the correct procedures when something really happens.
I can't do anything else. I can only write this, seeking your understanding. I am sorry.
I appreciate your kind support that you have given EnchantedLove.Net over the months, and I hope that you will continue to do so. Thank you for your time.
Regards,
Choo Liang Kwang
Chief Administrator
EnchantedLove.Net